When will my hops arrive? | Our Products Explained | Simply Hops

FAQs

When will my hops arrive?

We book all of our consignments on a next working day delivery service.

When ordering through our website, the order must be placed by midday for same day despatch unless you are ordering an older crop. Please note that if your order does contain 2015-2017 crop, your whole order will be on a 3-5 working day despatch time.

For our contract customers, we will process and reply to your orders within 24 hours of receipt. We do always ask that you allow 3-5 working days from receipt of the order for despatch. We often ship goods quicker than this, but due to the fluctuation in orders received, our despatch times can differ from one week to the next. It is always better to be safe than sorry and allow those 3-5 working days.

In some circumstances we may need to part ship your order. We currently have two warehouses in order to efficiently service our customers' needs, one in the UK and one in central Europe. Both hold stock for our contracts. We do this to ensure that you receive the goods as soon as possible. If we do need to part ship your order, this will be communicated as soon as possible by our customer service team and the second shipment will always be sent within the 3-5 working day despatch time, at no additional cost to yourselves.

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